REFUND POLICY
Welcome to LevelUp Emporium. We value your satisfaction and strive to provide the best gaming products and services. Our refund policy has been designed to ensure transparency, fairness, and clarity. Please carefully read the following terms and conditions regarding refunds for purchases made in-store and online.
Customers may request a refund or exchange within 30 days of the original purchase date, subject to the conditions described below. Refunds are applicable for physical products, digital goods, and services where allowed by law and company policy. We encourage you to review each section carefully as eligibility and conditions may vary depending on the type of product or service purchased.
We accept returns for new and unopened physical products such as game discs, consoles, accessories, and merchandise within 30 days of purchase for a full refund or exchange. Returned items must be in original packaging, with all included components, manuals, and accessories.
If you have opened a physical product, you may return it within 14 days if the product is defective or damaged. To qualify for a refund or exchange, you must provide proof of purchase and report the issue to us promptly.
Note: Opened software, game discs, and other items that are not defective or damaged are not eligible for return or refund due to licensing agreements and product integrity concerns.
All digital products, including downloadable games, in-game content, add-ons, and virtual currency, are non-refundable once the product has been downloaded or accessed. This is due to the nature of digital content and licensing restrictions.
Pre-orders or pre-purchases may be canceled for a full refund if the cancellation request is made at least 7 days before the official release date of the product. Once the product is released or downloaded, refunds are not provided.
Refunds or exchanges for gift purchases are accepted under the same terms as regular purchases. Gift recipients may be required to provide the original receipt or proof of purchase. Refunds for gifts will be issued to the original purchaser whenever possible.
If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We may require photographic evidence or a physical inspection of the product. Upon verification, you may choose to receive a replacement, repair, or full refund. Shipping costs for defective or damaged items will be covered by us.
For online orders, cancellations or modifications can be made within 24 hours of placing the order. After this period, we may not be able to cancel or change the order as it could be in processing or shipment stages.
To initiate a refund, please contact our customer support team with your order details and reason for the refund request. Once your refund is approved, we will process it within 5 to 10 business days. The refund will be made using the original payment method whenever possible.
Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider and is outside our control.
If you are not eligible for a refund, you may qualify for an exchange or store credit at our discretion. Store credits are valid for 90 days from the issue date and can be used for future purchases.
Many products come with manufacturer warranties that are separate from our refund policy. For issues related to product defects or malfunctions beyond our return period, we encourage you to contact the manufacturer directly for support or warranty claims.
We kindly ask that you contact us directly if you encounter any issues with your purchase. Chargebacks or disputes filed with your payment provider without prior communication may result in account suspension or restrictions on future purchases.
For refund requests, order inquiries, or further assistance, please reach out to our customer support team via phone, email, or in-store during business hours.
Final Notes
Your satisfaction is important to us. We aim to provide excellent
customer service and resolve any concerns promptly. We reserve the
right to amend this refund policy at any time, and updates will be
posted on our official store premises and website.
Thank you for choosing LevelUp Emporium. Enjoy your gaming experience!